Orders process

The contract between the Supplier and the Buyer ends only through the Internet. The buyer once logged in at www.mikini.it must follow the procedures within the site in order to formalize its agreement to purchase the assets referred to in Article 3.

In detail, the purchase contract is concluded through the exact compilation of the acceptance form and the consensus expressed by the accession sent on-line or with the compilation of the form / form attached to the electronic catalog on-line at ‘ www.mikini.it/ordini address and then send the form / module, always after viewing a web page order summary, printable, in which the payer and the order are listed, the price of item purchased, shipping charges and any additional charges, the procedures and terms of payment, the address where the goods will be delivered, the timing of delivery and the existence of the right of withdrawal.

When the Supplier receives the acceptance by the Buyer shall send a confirmation email or the display of a confirmation page and order summary, printable, into which also shows the data retrieved in the previous step.

Upon receipt of the payment of the fine the Supplier will issue the related tax document under Presidential Decree n. 633/1972 where it is required by the standard. In this regard, in the order form the Buyer shall provide the data for the tax code.

The Purchaser further agrees the issuance and delivery of invoices in electronic format under D.M. January 23, 2004, and D. M. 17 June 2014.

This agreement will not be considered completed,  and therefore, of no effect if missing as reported in the preceding paragraphs.

In the case in which the Supplier is not able to fulfill an order is received (eg. Articles exhausted and in assortment)  will promptly notify the Purchaser specifying the minimum waiting time to receive the order. The Supplier therefore reserves the right to cancel or delay shipment, replace missing parts or make the shipment of parts in stock, as agreed with the Buyer. Purchaser is not entitled to damages or compensation, and any contract or tort liability for direct or indirect damages to persons and / or property caused by non-acceptance of an order.


Accepted payment methods and refund

Each payment for goods purchased by the Purchaser will only occur alternately and using the following 2 methods of payment:

bank transfer to the coordinates made available on the site;

the PayPal online payment system that allows any consumer with an email address to send and receive payments, after registering using major credit cards. For more information please visit the website www.paypal.com.

If paying by bank transfer the order will not be processed until payment is not credited to the account of the Supplier.

Any refund will be credited to the Buyer through one of the arrangements proposed by the Supplier and Buyer choice, in a timely manner and, in case of withdrawal right, as governed by Article 14 in Section 5 of this contract.


Product sending and delivery

The Supplier will deliver the products selected and ordered, without undue delay and, at the latest, within 30 days from the date of conclusion of the contract, by courier only to the specified destination in the order. We do not accept shipments to PO Boxes.

The estimated time for delivery from the date of dispatch (except remote and difficult areas) are:

Italy: 1 business day (Calabria, Sicily, Sardinia 2 days)

EU Countries: 2 working days depending on the area.

Countries outside the EU: 3 working days depending on the area.

Destination International: 6/10 working days depending on the destination.

The Supplier accepts no responsibility for any delay not due to it, or issues related to the customs legislation of the country of delivery.

The recipient of the goods is responsible for paying taxes and customs duties as provided by the requirements of the destination of the products area. For information on the possible presence of additional costs of this kind should contact the customs authorities of the receiving country.

The carrier is responsible for delivery. In case of non-delivery of products, Buyer may report it to the carrier and, where appropriate, the Supplier will support him for the protection of their rights provided by law.

Any damage to the packaging or the mismatch in the number of packages shown in the transport document with the order,  must be immediately reported by putting specific indication on the delivery document. By signing the delivery note, the Buyer attests to the exterior of the product and compliance of delivery.

If the package was not delivered due to causes originated by the Purchaser (eg. Wrong address, destination absent, incorrect contact information, etc.), or if the Purchaser refuses delivery without a justifiable reason, all shipping charges incurred plus any customs charges will be deducted from any refund to be paid to the Buyer.

Any damage occurred during transportation or problems inherent in the correspondence and / or completeness of the received products must be reported within 10 working days after delivery to the Supplier.


Right to cancellation and rules for return

Buyer has in any case the right to terminate the contract without penalty and without giving any reason, within a period of 14 calendar days, counted from the date of receipt of the well bought.

If the Buyer decides to exercise the right of withdrawal, should notify the Supplier by registered mail with return receipt to the registered office of the latter, or by certified mail to the address saracordo@pec.it. For the purpose of exercising the right of withdrawal sending the notice it may validly be replaced by the return of goods purchased, provided that the same terms. It shall prevail between the parties the date of delivery to the post office or shipping agent.

The return of the goods by the Purchaser must take place without undue delay and in any event within 14 days from the date of notification to the Supplier of the withdrawal. If the returned items for damage or wear caused by unnecessary handling to establish the nature, characteristics and functioning of the same, the Supplier may deduct from the refund an amount equal to their decrease in value.

The only costs payable by the consumer for exercising the right of withdrawal in accordance with this article is the direct cost of returning the goods to the Supplier.

The Supplier will carry out the refund of the item price for which it was terminated the contract within 14 days of receipt of notice of withdrawal by the Purchaser. The Supplier may withhold the reimbursement until the item is delivered or until the Buyer failed to provide evidence of having it returned, depending on which situation occurs first.

Upon receipt of the communication by which the Purchaser shall notify the exercise of the right of withdrawal, the parties of this contract are dissolved by mutual obligations, except as provided in the preceding paragraphs of this Article.